000			01517cam a22003854a 4500
001			13476841
003			OSt
005			20250823191734.0
008			040202s2005 mauab b 001 0 eng
010			_a 2004044880
020			_a0072938056 _qpbk. : alk. paper
020			_a9780072938050 _q(pbk. : alk. paper)
035			_a13476841
040			_aDLC _cDLC _dDLC
042			_apcc
050	0	0	_aHF5415.5.L83 2005
082	0	0	_a658.8/12 _222
100	1		_aLucas, Robert W.
245	1	0	_aCustomer service : _bBuilding Successful Skills for the Twenty-First Century / _cRobert W. Lucas.
250			_a3rd ed.
260			_aBoston : _bMcGraw-Hill, _cc2005.
300			_axvi, 416 p. : _bill. (some col.), col. maps ; _c26 cm.
336			_atext _btxt _2rdacontent
337			_aunmediated _bn _2rdamedia
338			_avolume _bnc _2rdacarrier
504			_aIncludes bibliographical references (p. 406-408) and index.
650		0	_aCustomer services.
856	4	2	_3Publisher description _uhttp://www.loc.gov/catdir/description/mh051/2004044880.html
856	4	2	_3Contributor biographical information _uhttp://www.loc.gov/catdir/bios/mh042/2004044880.html
856	4	1	_3Table of contents _uhttp://www.loc.gov/catdir/toc/mh041/2004044880.html
906			_a7 _bcbc _corignew _d1 _eocip _f20 _gy-gencatlg
942			_2lcc _cBK _n0
999			_c2621 _d2621